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Withdrawal from a distance contract
 
If you are a consumer - as a rule you have the right to withdraw from a distance contract.

You can withdraw from the contract by submitting a declaration of withdrawal from the contract, for example by a simple e-mail sent to: info@oak-arts.co.uk

No special form is required.

Return the returned item to us immediately: Oak Arts Creative Carpentry LTD, 124 Marsh Road, Rhyl LL18 2AH, but not later than within 14 days from the date on which you notified us of the withdrawal from the contract.

You can withdraw from the contract within 14 days.

The fourteen-day period for withdrawal from the contract starts from the moment you received the parcel or you person authorized by you.

To meet the deadline, it is enough to send a simple statement before its expiry.

The payments made by you, including the costs of delivering items on terms specified in the regulations, will be returned to you without delay, but no later than within 14 days from the date of receipt of the declaration of withdrawal from you.

However, we can withhold reimbursement of the payment received from you until you receive the item back or provide proof of its return, depending on which event occurs first.

Remember that the right to withdraw from a distance contract is not payable to the consumer, among others in relation to the contract:

- in which the object of the service is a non-prefabricated item, manufactured according to the consumer's specification or serving to satisfy his individual needs. Most of our products are non-prefabricated products! (eg tables or beds). The description of each item contains relevant information.
-in which the subject of the service is an item subject to rapid deterioration or having a short shelf-life,
-in which the object of the service is an item delivered in a sealed package, which after opening the packaging can not be returned due to health protection or hygiene reasons, if the packaging was opened after delivery,
-in which the object of the service are sound or visual recordings or computer software delivered in a sealed package, if the packaging has been opened after delivery

Since all items are hand made to order, goods cannot be returned.